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RENTAL POLICIESText Box: Rustic  Elegance Helen, GeorgiaT

The cabin is located in the golf, swim & tennis community of Innsbruck in Helen, Georgia.


Check-in is 4 pm or later and check-out is promptly 11 am. Failure to obey a prompt check-out time may result in loss or partial loss of security deposit. Upon check out, refer to the check out policy on the cabin refrigerator. All guests must be registered with the guardhouse prior to arrival.


NO SMOKING inside the cabin. Outside smoking is permitted but please do not litter. Failure to obey this policy will result in loss of security deposit and/or a charge to guest(s) credit card.


We feel your dogs are a part of your family. They are permitted only with prior approval. However, we must limit the maximum amount of dogs to (2). We have a pet fee of $35.00 per pet per stay. When outside please make sure you have them on a leash due to the wildlife in the area. Pet owners are responsible for cleaning up of any/all pet refuse. The pets need to stay off of the furniture. If there are indications that your pet(s) have been on the furniture, it could result in a higher cleaning cost. All pets must be up to date on rabies vaccinations and all other vaccinations. Please make sure your animals are free from fleas and ticks before staying in the cabin. These are the sole responsibility of the pet owner. Please crate your pets when you are not present in the cabin. We, as owners, assume no responsibility for illness or injury that may incur to pets while on the premises. Failure to obey this policy will result in loss of security deposit and/or a charge to guest(s) credit card.


We will not rent to vacationing STUDENTS OR SINGLES UNDER 25 years of age unless accompanied by an adult guardian or parent. Failure to obey this policy will result in loss of security deposit and/or a charge to guest(s) credit card.




If you observe that something is broken or damaged upon your arrival, please contact us (404) 786-0629 so you are not held responsible. A damage/security deposit of $200 is required. This must be received within five (5) days of booking the reservation. The deposit is NOT applied toward rent; however, it is fully refundable within (14) days of departure, provided the following provisions are met.
a. No damage is done to cabin or its contents (including carpet), beyond normal wear and tear.
b. No damages are incurred due to contraband, pets or collection of rents or services rendered during the stay.
c. All debris, rubbish and discards are placed in outside garbage container, and soiled dishes, pots, pans & used electrical appliances are cleaned and put away. The Evenflo crib and child's booster seat must be cleaned and returned to the master bedroom closet.
d. All keys and key cards are returned and secured to their lock boxes and the doors locked.
e. Any charges accrued during the stay are paid prior to departure.
f. No linens or other items are lost or damaged. Used linens are to be placed in laundry room upon departure.
g. No damage is done to the pool table & the hot tub. No damage is done to the hot tub by disobeying the hot tub policy.
h. Failure to obey check-in and check-out times.
If damages of this nature occur to the cabin or the contents and the cost to repair damages prove to exceed $200.00 you will be held responsible for the amount above the deposit.


It is impossible to guarantee that all appliances, hot tubs, heaters, fireplaces, etc., will be in working order 100% of the time. We do guarantee to make every effort to correct any problem as soon as possible. Please call us at (404) 786-0629 if there are any problems. Non-emergency maintenance issues will be handled during normal business hours.


The $200 refundable security/damage deposit is due upon booking. 50% of the rental, cleaning fee, pet fee (if applicable), and taxes is due (60) days prior to your arrival. The remaining 50% is due (14) days prior to arrival. Please make payments in the form of traveler’s checks, bank money orders, cashiers checks or personal checks payable to J&L Rental Properties. We have secure on-line payments in the form of E-checks, Visa, Mastercard & Discover. All returned checks are subject to a $25.00 fee.


Cancellations that are made more than fourteen (14) days prior to the arrival date will incur a $50 administrative fee. Cancellations that are made fourteen (14) days of the arrival date or less, we will make every effort to re-schedule your stay at another time. If another date cannot be made or determined, any payments made prior to cancellation will be forfeited.

NO SHOWS Your credit card will be charged the total amount of your reservation for "NO SHOWS."


The maximum number of guests for the cabin is limited to (8) persons. Each person over the amount of (8) will be an additional $10 per person per night. Failure to obey this policy will result in loss of security deposit and/or a charge to guest(s) credit card.


Longer minimum stays may be required during Oktoberfest & holidays. If a rental is taken for less than two (2) days, the guest will be charged the two night rate.


Rates include a one-time linen-towel setup. Fees for using the swim and tennis amenities at the Sports Complex are included. The pool is available Memorial Day to Labor Day. The sports complex is located near the guardhouse on Sportartan Strasse. However, as a guest of our cabin you may play golf, with prior registration, for a discounted price. This allows for up to 8 players per day.


Rates subject to change without notice.


Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.


Any exceptions to the above mentioned policies must be approved in writing in advance.


No refunds will be given for storms. Mountain roads can be curvy and steep. Innsbruck plows the paved roads when snow or ice occurs. However, we recommend four wheel drive and/or chains during the snow months. We do not refund due to road conditions.

HOT TUB WARNINGS & POLICY Maximum capacity for the hot tub is six (6) people. Use of the hot tub is at your own risk. The following persons should not enter the hot tub without doctor’s consent: Pregnant women, babies and young children, or people with heart disease, diabetes, high or low blood pressure. Children must be supervised at all times! Limit use to 20 minutes at a time to prevent nausea, dizziness, and fainting. It is ill-advised to be in the hot tub while under the influence of alcohol, narcotics, or other drugs that can cause drowsiness or influence blood pressure. Discoloration of jewelry and fabrics can occur. No smoking in the hot tub. Never sit or stand on the hot tub cover. Never put lotions, oils, or soaps in the hot tub. This could cause severe damage as well as higher cleaning cost. Enter and exit the tub slowly and carefully. Always put the hot tub cover back on the hot tub after each use. Failure to obey this policy will result in loss of security deposit and/or a charge to guest(s) credit card.


We are not liable or responsible for items left behind, lost, or stolen. If you leave an item after checking out and wish to have it returned, please call us as soon as possible. We will work with you in trying to reach a solution for return.


We, as owners, are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.